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This article offers an at-a-glance overview of two products from MobileHelp, the MobileHelp Wired Home System and the MobileHelp Micro, the portable, lanyard-based medical alert system. For the full in-depth details of each of these systems, see the links below to read our exhaustive tests and reviews of each product.
Headquartered in Boca Raton, Florida, MobileHelp has expanded to a team of over 160 employees, handling more than 2,400 alarms daily. A leading technology innovator in the personal emergency response systems industry with hardware and equipment, MobileHelp not only serves consumers directly but also supplies its advanced equipment to prominent companies such as ADT Security and LifeFone. As an Original Equipment Manufacturer (OEM), MobileHelp has earned a reputation as one of the most reliable and trusted brands in the industry.
Update: On 1 May, 2024, Medical Guardian announced that it has acquired MobileHelp. In a press release on the acquisition, Medical Guardian indicated that MobileHelp will continue to operate as an independent brand. However, as with any acquisition, it is unclear how this will change the hardware used by the company or its pricing. Read the official press release on the acquisition.
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| MobileHelp Wired Home | MobileHelp Classic | |
|---|---|---|
Activation Fee | $0 | $0 |
Shipping | $0.00 | $0.00 |
Monthly Monitoring | $26.95/mo | $34.95/mo |
Optional Fall Detection | Not available | $11.00/mo |
Total Cost (First Year) | $338.40 | $566.40 |
MobileHelp Overview
Few medical alert companies design and manufacture their equipment in-house, but MobileHelp is one of them. They offer a comprehensive range of AT&T 3G cellular-based systems and also white-label their equipment for other brands. If you appreciate the design and functionality of their devices, choosing MobileHelp is a smart move.
MobileHelp also provides an in-home landline-based medical alert system. While hardwired landlines are becoming less common in the U.S., they remain a highly reliable communication option, especially during power outages. This makes it an excellent choice for rural customers with limited AT&T cellular coverage.
During our mystery shopping test, MobileHelp’s sales representatives were helpful and straightforward. We were also pleased to see that the company offers free ground shipping.
One notable drawback of the MobileHelp Wired Home system is the absence of automatic fall detection as an optional add-on. Although this feature is available with the MobileHelp Classic system, the latter is significantly more expensive.
Overall, MobileHelp is a top choice if you’re seeking cutting-edge medical alert technology. With a great buying experience and a wide range of device options, they can effectively meet the safety needs of your loved ones.
Our exhaustive test and review of the MobileHelp Wired Home system offers an in-depth examination of all the features, including the add-on features, the purchasing experience, pricing and contract and warranty facts, as well as a complete description of the equipment and all the features, and other observations from our testing experience that may answer some of the frequently asked questions.
Read our full, hands-on review of the MobileHelp Wired Home system.
| MobileHelp Micro | |
|---|---|
Activation Fee | $0.00 |
Shipping | $0.00 |
Monthly Monitoring | $39.95/mo |
Optional Fall Detection | $11.00/mo |
Total 1-Year Cost: | $611.40 |
MobileHelp Micro
MobileHelp was a pioneer in mobile medical alert systems, being the first company to offer these systems nationwide.
The MobileHelp Micro is a water-resistant system that includes a help button with a two-way speaker, a charger, and a lanyard. It also features a Customer Portal with a Caregiver Tracking tool, allowing users to monitor the device’s current location.
MobileHelp keeps costs manageable by not charging an upfront hardware fee. Monthly monitoring costs $39.95, placing it in the mid-range of the companies we tested. Optional automatic fall detection is available for an additional $11 per month and does not require a separate button or lanyard.
The total cost of ownership for one year is $611.40, making the Micro competitively priced among similar systems. Add-ons such as activity tracking and medication reminders are available for an extra $10–$20 per month.
While the Micro is easy to set up and operates reliably, with response times from operators averaging 45 seconds in multiple tests, there were some drawbacks. We found MobileHelp’s sales and support quality slightly below industry standards. The sales team’s tactics were borderline aggressive, and placing an inquiry requires consent to receive calls or texts, potentially involving automated dialing and prerecorded messages. Additionally, the return process was less smooth than expected, presenting some challenges.
Our exhaustive test and review of the MobileHelp Micro system offers an in-depth examination of all the features, including the add-on features, the purchasing experience, pricing and contract and warranty facts, as well as a complete description of the equipment and all the features, and other observations from our testing experience that may answer some of the frequently asked questions.
Read our full, hands-on review of the MobileHelp Micro system.